GDC
GDC - Signature Verfication of packing list Failed
On ingesting, the following error message appears: This is generally caused by the signing certificate in the CPL having an expired security certificate. In most cases this can be clicked past. There was a known issue with this on December 31, 2023 ...
GDC TMS displaying incorrect schedule time after DST time change
There is a known issue with GDC TMS systems that will cause them to display the incorrect time on the scheduler tab the days of the biannual time change. The actual computer clock in the system tray will show the correct time but the scheduler clock ...
Using a GDC SX/SR Server with 7.1 audio with a QSC/USL JSD-60D
It is possible to use a GDC server with an USL JSD-60D processor and get 7.1 audio and HI/VI output. It does require a bit of technical sleight of hand to make it work properly. The issue is that the JSD-60D is an 8 channel audio processor. It can be ...
GDC TMS shows incorrect time in scheduler view after daylight savings time change
There is a known glitch in the GDC TMS system that occurs immediately after the beginning and end of daylight savings time each year. While the time shift actually occurs at 2AM, the scheduler red line current time display in the TMS does not ...
GDC TMS Program Crashing
The GDC TMS can crash due to the Prometheus daemon not functioning. This will show as "Depended Service 'Prometheus' is Not Installed." in both the TMS notification and the TMS log This error can then cause chain reaction, culminating in the TMS ...
GDC Server Hangs on Boot
This is a common issue with the SX-2xxx series of GDC server. When the server is rebooted, the server hangs and doesn't load. The most common cause of this issue is that a thumb drive was left in one of the USB ports. When a thumb drive is in a ...
Subtitles Not Displaying (not closed captioning) or duplicating - GDC SR-1000/SR-1000-4K
Note: This article refers to subtitles for a foreign language film. It does not refer to, or apply to, closed captioning for the hearing impaired. As absurd as it may sound, the first step in troubleshooting a subtitling issue is to confirm that ...
GDC SX3000/SX4000 SR-1000 won't boot
This is a common call that we get from users of the above-referenced servers. It is generally an operator error. The GDC IMB servers draw their power from the host projector. Once the server has been shutdown for the day using the SHUTDOWN command, ...
Using the Deluxe DCDC Satellite Delivery System with the GDC TMS
Interfacing the Deluxe DCDC (Kencast) satellite delivery system with the GDC TMS system is a largely undocumented affair. Calls to either vendor tell you that you are pretty much on your own. The DCDC system is installed by contractors of Deluxe's ...
DCP Supported Ingest Formats
The official supported file formats for ingesting content in the Dolby and GDC servers are EXT2 or EXT3, both of which are Linux formats. The servers also support the following "Windows" formats: NTFS (preferred) FAT32 The servers will ...
Server not ingesting or seeing KDM
When trying to ingest a KDM from a thumb drive, the server does not see the KDM on the drive and/ or will not ingest it. This is a fairly common support call and usually is caused by one of two reasons: 1. The KDM has been issued with an incorrect ...
Failure to mount IMB Storage: Contents may not be available
Client had started projector with PSD turned off. Turned on PSD and rebooted server. Problem ended.
GDC Battery Replacement Reminder
Maintenance Matters Critical Reminder: It’s Time to Check IMB Batteries One of the most common calls to GDC Technical Services is how and/or when to replace batteries in GDC servers. This is a friendly reminder it’s time to check the server IMB ...
FAQs About Batteries for GDC Media Servers and IMBs
FAQs About Batteries for GDC Media Servers and IMBs Why is it important to keep the battery from discharging? Both security and non-security functions take place within media blocks of DCI projection systems. Security functions use the media block’s ...
GDC Server Shutdown Technical Notice
This document has been provided by GDC for guidance. It is provided here for your convenience. GDC Digital Cinema Server Maintenance Notice for Closed Theatres This document provides important information for the media block and IMB of your GDC ...
GDC Server Shutdown Technical Notice
This document provides important information for the media block and IMB of your GDC digital cinema servers if your theatre is closed or will be closing for an extended period of time. The major concern is the life of server batteries. Please make a ...
GDC Tech Bulletin G4 IMB Battery Replacement Procedure v10
Document 126 G4 IMB Battery Replacement Procedure Products: SX-2000(A/T)R, SX-3000 Software: All versions This article documents how to remove and replace the batteries on a G4 IMB. Please read the COMPLETE document very carefully before starting the ...
GDC SX-xxxx server showing X at the top of the screen.
On a GDC SX or SA series server (SX-2000, SX-2100, SX-3000, SX-4000) the information button (i) is replaced with an X. This is a warning recently implemented in a software upgrade and generally means that the battery (batteries) in the media block ...
Server hangs on boot
On initial boot up, the server hangs on boot and won't complete the cycle. The screen displays "Non-OS disk" or "Non-Debian disk" inserted message. The most common cause of this problem is that the server booted with either a USB or external hard ...
Open Captioned Prints stack captions on screen
This is a known bug in software version 9.00-build 485 that appears on some, but not all servers. When running an option captioned movie the captions start to stack and pile up as opposed to clearing as new ones come in. GDC is aware of this issue ...
GDC SX-3000A - When running open captions, captions stack on top of each other.
According to GDC, this is a known issue with 9.00-485. The resolution is to update to 9.00-489 currently in beta folder.
GDC Model Identification
GDC Server Training - 05- Using the Scheduler
Here's a GDC training video on using their built-in scheduler.
GDC Server Training - 04 - Live Playing Content
Here's a GDC training video describing how to live play content on your GDC digital cinema server.
GDC Server Training - 03 - SMS Overview
Here's a GDC training video giving an overview of the Screen Management System (SMS) on your GDC digital cinema server.
GDC Server Training - 02 - Building A Playlist
Here's a link to a GDC training video describing how to build a playlist on your GDC digital cinema server. GDC Server Training - 02 - Building a Playlist
GDC Server Training - 01 - Ingesting Content
Here's a link to a GDC training video describing the ingestion of content in your GDC digital cinema server GDC Server Training - 01 - Ingesting Content
GDC Security Manager Host and SM Certificates do not match
Server has lost its security certificate and is therefore being viewed as non-secure. This will prevent it from running content. Once this issue occurs the only fix is to contact GDC and get a replacement server.